Many Industries and Functions will be disrupted by the advancement of Conversational AI technology, combined with the rise of social media to execute business functions.

If your business still has processes where manual tasks are performed, uses older IT systems and where humans perform repetitive and low value tasks, Sofia Platform and Sofia IVAs can help you make the transition to Conversational AI. is developing advanced Conversational AI solutions for the following
industries and functions.

Image Contact Centre


Our Conversational AI solution for Contact Centres helps you to optimize the productivity of your agents by adoption of voice enabled IVA’s.

Sofia IVA can assist your contact centre agents and engage in conversations with your customers, for better customer experiences, customer retention and business value.

Sofia IVA can also help you to on-board and train your new employees, enabling their quicker induction and value add to your business.

Sofia’s speech analytics, and NLP/NLU technologies support the specific needs of your business, handle multiple customer intents, and can interface with the IVR/CTI system used at your contact centre.

Some of the use cases for deployment of Sofia IVA in contact centres are as follows:


  • Conversational AI Agent
  • Multi-lingual support
  • Analytics
  • IVR & CTI integration
  • Product Troubleshooting/FAQs
  • Customer Portal Access/Troubleshooting
  • Schedule/Cancel An Appointment

IVR Transformation to Conversational AI Platform

Infographic2 - mobile
Image - Healthcare

02 - healthcare

Healthcare is emerging as a key industry of focus for governments to invest in to enhance the public health infrastructure, especially in the aftermath of the COVID-19 pandemic. Both public and private investments are expected to increase significantly over the next few years. is positioned well to help healthcare institutions deal with increased demand for their services in multiple areas of relevance, such as:


  • Accurate and real-time visibility in inventory levels to meet patient demand
  • Virtual Nurse for triage
  • Appointment scheduling and reminders
  • Hospital registration virtual kiosk
  • Patient routine medical enquiries
  • 24/7 on-demand access to information and services, FAQ’s, via omni-channels
Image - Insurance


Insurance industry has significant growth potential in Asian countries due to enhanced access and better public understanding of the need for insurance. Business insurance is also on the rise in the face of uncertainties plaguing the world. Insurance becomes a critical component of financial planning for the health of both individuals and businesses. is well positioned to assist insurance companies render better customer service via specific solutions which leverage conversational AI technologies. Areas where we can help are as follows:


  • Claims Assessment
  • Policy Enrollment
  • Benefits Management
  • Policy Enquiry Agent
  • Billing and payments
Image - Government


Most of the IT applications in Government & Enterprise customers are customized versions of packaged applications from global software vendors. We believe that enterprises, government and their employees will benefit from deploying Sofia Platform and Sofia IVAs in conjunction with their enterprise applications., to deliver enhanced productivity and ease of use to their end users.

Sofia IVAs can work independently or co-exist with users within your organization to digitize business processes and derive increased efficiencies.

Some of the use cases are as follows:


  • Lead Generation
  • Microsoft SharePoint search
  • Microsoft Dynamics search
  • Helpdesk
  • Salesforce CRM Integration
  • ServiceNow Integration
Image - HR


Sofia IVAs can be a virtual member of your human resource team and support your business 24/7 via omni-channel on-demand access to information and services for your employees.

Some HR functions Sofia IVA can perform include:


  • FAQ’s, HR policies & procedures
  • On-Boarding New Hires
  • Learning & Development
  • Recruitment Co-ordination
  • Performance Management
  • Leave & Benefits Management
  • Travel & expense management
Image - Supply Chain


Sofia IVAs can help accelerate the transition to a digital supply chain.

Some examples where Sofia IVA can help include:


  • End to end real time visibility into supply chain
  • Supplier performance monitoring and risk profiling
  • Tracking and analytics for purchases
  • Vendor registration, support and on-boarding
  • Advance shipment notice generation and exception alerts